Site Maintenance Frequently Asked Questions (FAQ)
How long does it take to get my changes made after I submit a maintenance request?
If you purchase a maintenance contract, we typically complete the requested maintenance within three business days; although most of the time we can get to it within 24 hours (on weekdays).
Can I purchase a maintenance contract if PCA doesn’t host my site?
We maintain several sites that we do not host. Please call us for a free site review so that we can determine if we can maintain your site. We can maintain most HTML sites with no problem.
What is usually covered under a maintenance contract?
Maintenance contracts cover routine changes such as adding a newsletter, changing contact info, adding employees, adding photos to a photo gallery and most text updates. Note: If we think your changes will take longer than average, we can discuss a flat rate for services that include additional items, even a site re-design.
Is my Web site "down" while you work on it?
No, your Web site will not go down while we conduct routine maintenance work on it.
Can I see the changes before you go live with them to make sure I approve?
Yes, we can provide a password-protected location for you to view your changes and approve them before we go live with the updates.
Can you automatically make recurring updates?
Yes. For example, if you have an RSVP that is the same every month, i.e. the 2nd Tuesday, we can schedule that occurrence and send you an email when it is complete.
How do you deduct maintenance time from my contract?
If you purchase a pre-paid three-hour or six-hour maintenance contract, then we deduct the exact time we spend on your site - we don't round up to the nearest 15 minutes as some companies do. If you do not pre-purchase time, you incur a minimum charge of 30 minutes and then we charge for the exact time over that amount.
Does my maintenance contract have an expiration date?
Pre-purchased maintenance contracts expire one year after purchase.
For pricing on maintenance contracts, please visit: Maintenance Packages/Rates
